GRIEVANCE REDRESSAL

At One Nivesh, we are committed to delivering quality research services and addressing any concerns or grievances in a prompt and fair mGRIEVANCE REDRESSAL

At One Nivesh, we are committed to delivering quality research services and addressing any concerns or grievances in a prompt and fair manner.

Step 1: Raise the Issue with Our Consultant

If you are dissatisfied with our services, we encourage you to first reach out to your assigned representative or consultant from our Research Analyst Department.

You may communicate your concern via:

• Phone: 9300035352
• Email: info.onenivesh@gmail.com

Our team will make every effort to resolve your issue promptly and efficiently.

Step 2: Written Complaint

If the issue remains unresolved, you may send a written complaint or email your grievance to:

1. info.onenivesh@gmail.com
2. You may also write to us at our office address (if applicable).

Clearly mention:

• The nature of your complaint
• Relevant service details
• Your contact information

Once received, we will investigate the matter and provide a detailed response as soon as possible.

Step 3: Escalation to Grievance Officer

If you are still not satisfied with the resolution provided by your consultant, you can escalate the matter to our Grievance Officer:

Mr. Nitesh Jain

Email: info.onenivesh@gmail.com

Phone: 9300035352

Mr. Jain will review your complaint independently and respond at the earliest to ensure a fair resolution.

Step 4: Escalation to SEBI (if unresolved within 30 days)

If your grievance is not resolved within 30 days, you may approach the Securities and Exchange Board of India (SEBI) through its centralized web-based complaint redressal system — SCORES.

Lodge your complaint at:

https://scores.gov.in/scores/complaintRegister.html#

Step 5: Dispute Resolution via ODR Platform

If your grievance remains unresolved even after using SCORES, you can initiate the Online Dispute Resolution (ODR) process through SEBI’s Smart ODR platform.

Begin the dispute resolution at:

https://smartodr.in/login